This is a good high-level reference document that helps staff in different roles (including management and support) determine where they can find more information to help them promote and/or understand the potential behind the Open Standards. It identifies several barriers to adoption and ways to address them, directing the reader to more detailed reference materials.
Here is the link to the document, which is part of a comprehensive set of documents penned by Annette Stewart as part of her 2016 Fullbright Scholarship..
Full citation
Stewart (2016) Study of Practices: Summary of Key Findings from Fulbright Scholarship. Fulbright Scholarship, Melbourne Australia.
